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JUL 06, 2017

Unmanned initiatives for profitable car-to-staff ratios

New levels of up to 600 contracts per FTE

The existing business models in car leasing have proven themselves for decades. Over the years they were optimised, and have gotten to a point where there is little room left to grow. Your staff employs the most efficient work method. Your IT specialists support the sales department in any way they can. Processes are optimal. In this stage, the typical leasing company shows a car-to-staff ratio of 175 to 225.

Is it the end of the line for realising more cost efficiency? Not if you look at the progress of unmanned car-to-staff initiatives.

Out with the old

The car leasing companies we work with want to increase their car-to-staff ratio, even if it’s challenging. And a challenge it is, due to several circumstances and market developments: The car leasing companies we work with want to increase their car-to-staff ratio, even if it’s challenging. And a challenge it is, due to several circumstances and market developments:

  • Hiring more staff is equally unaffordable and inefficient;
  • The market is changing. There are fewer and fewer business customers who sign a contract for the entire company fleet. Their employees have the freedom to individually configure their perfect car, within certain limits;
  • New target groups present themselves. Young people today view mobility in an entirely different light than their parents. They don’t want the burden of car ownership with all the hassle and costs that come with it. They just want to get around. A concept like private lease suits their needs and is getting more traction.

Increasing your car-to-staff ratio and customer satisfaction simultaneously

So, the car leasing industry looks to other developments. The achievements of unmanned initiatives for example, that show levels of 300 to 600 contracts per FTE. Your employees end up with time to spare. In our case, it is much more than an initiative; we created the BLS (BetterBe Leasing Services). A powerful and elegant software solution, already embraced by the largest leasing companies in Europe. The computing power of the BLS has been known to blow minds.

The customer centric approach of our BLS is a novelty in the industry, making sales and marketing departments very excited. We don’t start with the car and configure it, only to realise at the end of the line that it’s not makeable in the desired colour, or within the available budget.
We start with your customer’s demands, and find all matching cars within seconds. For instance: a dark blue family car with rear-view park assist, a hitch and manual transmission, for no more than 600 euro a month.

Time for fresh ideas

The mobility industry is more vibrant than ever. Car sharing, ride sharing, ride-hailing, it is all out there; creative concepts thrive, and consumers seem to be up for anything. In return, they expect an excellent performance by their mobility supplier and the ultimate customer experience. Instead of limiting your contact to sending invoices, consumers expect you to enrich their lives. Be it with an app, by offering services in the right circumstances (e.g. a travel insurance when they cross the border), or by sending updates on how eco-friendly their ride is.

With our BLS, your sales staff will be able to increase their car-to-staff ratio, ánd have time to engage with your customers. Steering your company into the future of car leasing, with your customer at the centre all the way.